We want you to love what you ordered. If something isn't right, we're here to help make it easy.
7-Day Return Policy
You may return or exchange unworn items with tags intact within 7 days of delivery. The 7-day window starts from the date your order is delivered.
Eligibility
Items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, alteration, or damage caused by the customer are not eligible for return.
Non-Returnable Items
Sale/clearance items, innerwear, accessories, and personalized/customized items are final sale and cannot be returned or exchanged.
How to Return
Submit a return request using the form below, or email us at support@genzwearofficial.com with your order number. We will arrange a pickup or guide you to the nearest drop-off point.
Refunds
For Cash on Delivery orders, refunds are processed via bank transfer or Easypaisa/JazzCash once the returned item is received and inspected. Refunds are typically processed within 3–5 business days of receiving the return.
Exchanges
To exchange for a different size or color, submit a return request with the item details and your preferred replacement. Exchanges are subject to availability of the requested item.
Request a Return or Exchange
Fill out the form below, then send your request via Email or WhatsApp.